The tete-a-tete between the GSA and Supervisor Waters has moved from private communications in the halls of Government, to the newspapers, and now to an exchange of letters. Supervisor Waters responded first to articles in LoudounExtra and the GSA.
Over the last week and a half, Good Shepherd Alliance (GSA) has launched accusations about the County’s services to the homeless through a public input session and the press. I was quite surprised at the approach taken, especially since the GSA spokesman, Mr. Nicholas Graham, has frequently communicated with my office directly with questions on various issues. If GSA officials had questions about the county’s operations, I would have expected them to call me or the Director of Family services directly instead of starting a public controversy based on no dialogue. - Supervisor Lori Waters
Supervisor Waters then goes on to address many of the critiques of County performance in taking over the Leesburg drop-in facility on an item-by-item basis. In essence, Supervisor Waters' letter says that the County is doing all it can and all it agreed to, and the GSA should have been more cordial in its information inquiries and advice to the County as the County takes over operations of the Leesburg facility.
Based on all of this, I believe that the county is absolutely living up to its promises made last year, including the provision of drop-in services to homeless individuals and especially the seven men who regularly use the center. Loudoun County has stepped in several times to meet the needs of the homeless overall and in instances when GSA no longer could. - Supervisor Lori Waters
In the content of her letter, however, Supervisor Waters raises the spectre of homeless people invading Ashburn, even though the entire point of the agreement between the GSA and the County was to avoid having "those people" come to town and Supervisor Waters herself believes there to be only five to seven homeless men in need of help, all of whom are known to the County. She closes this appeal to fear with an ominous and unspecified threat to the GSA.
I do not know why GSA took the approach it did in communicating its attacks, but on the other hand, I don’t believe it is out of character based on how they communicated with the public last year about their move to Ashburn. Considering the unfounded accusations of the county abandoning the homeless, I am certainly having difficulty with rebuilding trust and reaching a new, positive relationship. While I do not believe that GSA selected the best location to serve the homeless population or specifically their clients, I do not have the legal authority to prevent them from using their Ashburn Rd. location. However, I would note that GSA Board Chairman Joyce Trickett unequivocally and unconditionally stated in a Nov. 27, 2007 letter to the community, “GSA has NO plans to establish any kind of day or drop-in center in Ashburn. We could not be more clear.” If they now intend on amending their plans to include a drop-in center or even “appointment” based drop-in services, they will be breaching the understanding from last year and doing so based on their own choices, not because of the county’s actions. If GSA is going to have a true or de facto drop-in center, such actions will have consequences though. - Supervisor Lori Waters
As we assess the assertions and information contained within Supervisor Waters' letter, we must separate the issue of County management of the drop-in center in Leesburg from the issue of the Center Of Hope in Ashburn. It is one thing to explain how the County is fulfilling its responsibilities in the operation of the Leesburg facility. Supervisor Waters does well to explain the actions of the County when they are called into question.
However, it is another thing entirely to imply that the GSA intends to turn the Center of Hope into a "de facto drop-in center" and warn about "consequences" even though Supervisor Waters does not "have the legal Authority to prevent them from using their Ashburn Rd. location." This is an appeal to the fears and worries of her constituents, pure and simple. All the GSA can do is show its good faith through its many
actions to keep the community informed and involved in its plans and activities. They cannot prove the negative that they will not operate a drop-in center in Ashburn. In effect, Supervisor Waters can forever have
the GSA at a disadvantage by implying that next year, the GSA will invite homeless people to Ashburn.
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GSA has now responded to Supervisor Waters' response with a lengthy letter of its own. In it, the GSA draws attention to its role not only as providing services for those who need help in Loudoun, but also
advocating for them before elected officials.
It is a mistake and misguided to simplistically translate genuine, fact-based expressions of concern and advocacy for “accusations” and “attacks”. Nonsense. If the County is going to take away and takeover a non-profit’s longtime operation, then the County must be prepared to receive the exact same level of scrutiny to which the GSA has been painfully subjected since last Fall’s community meeting at Ashburn Elementary. - The Good Shepherd Alliance
The GSA provides its own version of the events leading to the County's temporary closure of the Leesburg facility and its aftermath.
It is exceptionally important that citizens understand that before the GSA took its case to the community regarding the daytime drop-in center we vacated as scheduled on June 30th, we communicated thoroughly and diligently about the transition of the space and operations with the County staff. In fact, we have been feeding the County information and data about its operations since the early winter. In June, both our GSA Administrator and Chair of the Board of Directors communicated with County staff and Mr. Rob Eamich about the drop in center and concerns we had.
Only in mid-June we were informed – through a mass email – that the County was reducing the hours of operation by 50%, operating it part time 9am to 1pm, Monday through Thursday, and Friday from 1pm to 5pm. (the GSA operated it all day from 9am to 5pm, based purely on need and demand). We immediately expressed our concern and opposition to County staff, and to HOAs and residents. We were not properly consulted. How that transpired remains unclear and confusing to us. Then, just before we vacated the premises on June 30th, we were told that the day center would be closed until further notice. Then, after we vacated the premises, a visit to the center demonstrated that there was no documented efforts to make its users aware and educated about any transition period or transition services…no posted signs, no handouts, nothing.
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We were absolutely promised that the drop-in center, under the County’s operation, would be ‘seamlessly’ transitioned, and it would be ‘turn-key’. Those words were inferred at the time very clearly to mean that the County would operate the day center in the exact same manner in which the GSA did, and in the manner accustomed to by the very clients and guests who use it. That was the deal. That was the handshake. Plain and simple. Not open to interpretation. It is enfranchised in the Board vote of November 20th, 2007. - The Good Shepherd Alliance
It is interesting to note that the resolution the Board voted on in November, 2007, anticipated renovations to the facility, which would involve its temporary closure.
Supervisor Waters moved that the Board of Supervisors endorse the plan by Supervisor Waters for the County to assume responsibility for providing drop in services to the homeless in Leesburg as soon as it is practical given the need for improvements to the site and for staff to identify potential sources of funding and partnerships for this program, including but not limited to a review of the funding provided to GSA by the County, funding in the Housing Trust Fund, a HomeAid partnership, and negotiations with the Sycolin Road property owner. Seconded by Supervisor Kurtz. The motion passed 6-3, Supervisors Delgaudio, Snow, and Staton voted no. - Board of Supervisors minutes, November 20, 2007
Thus, while things may be implied and inferred, the County did state, explicitly, that they would provide drop-in services "as soon as it is practical given the need for improvements to the site..." Thus, the County was, in fact, fulfilling its obligations by resolution in its renovations to the site. That, of course, does not obviate legitimate criticisms of how the County informed those it served at the facility about the closure.
It is easy and unhelpful to get bogged down in accusations about who promised what when there is little written record supporting either side. It is likely the case that representatives of the County, probably including Supervisor Waters herself, verbally agreed to a seamless and turn-key transition of the Leesburg facility's operations. But it was somewhat naive of the GSA to take their word for it without getting it in writing in the enabling resolution before the Board of Supervisors. The GSA is to be commended for its idealism and trust of the word of a Supervisor, but will be justified in its skepticism of official promises without official documentation going forward.
The real issue in this argument is the extent to which the needs of Loudoun's residents who are in between homes or
at risk of homelessness are being served, and thus the demand for services at the Leesburg facility and the GSA's Center of Hope in Ashburn. Supervisor Waters emphasized the "five to seven" men who use the Leesburg facility. The GSA provides some illustrative data about the real extent of Loudoun's need for homeless assistance.
In paragraph five, the letter overviews demand for services at the day drop-in center. This is at the core of our concerns regarding the drop-in site. The letter cites that “only five to seven” citizens used the drop-in center. That is wholly inaccurate. We know that 5 to 7 is the minimum level of usage at the site. During many other times of the year – usually during ‘back-to-school’ and winter days, or extremely hot days – that number can rise to as much as 20 people daily. It could change tomorrow. In addition, a documented measurement of usage this year from January to June shows exactly 88 different, unique visitors using that facility, and 1,200 meals being served.
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Let us be clear about the daytime usage. It fluctuates. It’s seasonal. It’s certainly ongoing. By focusing on the minimum of “only 5 to 7” users, the County is not operating for planning purposes on true long-term needs. It’s not reflective of a week to week, or month-to-month measurement. It appears that this measurement was taken informally in a survey over a few days in late June or July, at one of the slowest, “low-point” times of the year for day center usage…and over a holiday week.
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The GSA’s own year-round data collection showed that we had to turn away almost 1,000 women, children, and babies in 2007 due to lack of shelter space, staff or resources. That was a huge increase over 2006 levels. This year alone, our cumulative count as of June 30 shows almost 500 turnaways, on par to meet – and perhaps exceed – last year’s count. - The Good Shepherd Alliance
Good management means avoiding surprises. It would be awful if the County were surprised by the extent of the demand for the services it has agreed to supply, and is forced to spend extra money on an emergency basis later this year to meet that demand. Indeed, it would be a minor scandal in its own right at a time when the County is looking to
improve its efficiency and long-term planning.
The GSA's letter concludes with a proposal to lay this issue to rest and bring all concerned to a compromise.
To the entire Loudoun Board of Supervisors, we make this appeal for an immediate compromise: vote on a new County-GSA brokered proposal that maintains the Sycolin Road’s day drop-in center operating hours per our agreement of last fall (M-F, 9am-5pm); following one year of complete operation, let’s together sit down and re-evaluate operations, when we can then review the usage numbers for seasonality fluctuations and reassess demand moving forward. By doing this, we fully serve our homeless, maintain the previous agreement’s good-faith intent, and this plan would also – according to the County and Ms. Waters’ “Open Letter” - take us roughly to the time when the County will be opening their new shelter in the Fall of 2009, which will have “…a new, permanent drop-in center, which does include the potential for full-time hours.” That, to us, is the exact right approach and common-sense middle ground here. - The Good Shepherd Alliance
This is a reasonable, responsible and middle-of-the road proposal which takes the vitriol out of the conversation about what those most at risk of destitution in our community do, and do not, need to get back on their feet. It returns the Leesburg facility to its original operating hours, but provides a checkpoint at which the necessity of those hours will be considered in light of actual, recorded demand for services over a relevant and significant period of time.
What is necessary is not letters and accusations between Supervisor Waters and the GSA. What is necessary is real help for the real people in real need of assistance. The GSA is fulfilling its mission in advocating for that cause before the Board of the Supervisors, even as the Board is fulfilling its mission in making the most efficient use of County revenues in its operation of the facilities it took over from the GSA. It is absolutely imperative, however, that the County understand that assumption of that responsibility does not immunize it from outside accountability and criticism. External criticism and accountability are absolutely essential to honest and open government, and are to be expected, always.
If you want to avoid criticism, avoid public office.
Supervisor Waters should remember that.